DECLARE @start as datetime2(0) = '2021-01-01'
SELECT
MAX(IIF(metric.name = 'Q1' AND survey.sr_actual_value BETWEEN 1 AND 5, survey.sr_actual_value, NULL)) AS Q1,
MAX(IIF(metric.name = 'Q2' AND survey.sr_actual_value BETWEEN 1 AND 5, survey.sr_actual_value, NULL)) AS Q2,
MAX(IIF(metric.name = 'Q3' AND survey.sr_actual_value BETWEEN 1 AND 5, survey.sr_actual_value, NULL)) AS Q3,
MAX(IIF(metric.name = 'Q4' AND survey.sr_actual_value BETWEEN 1 AND 5, survey.sr_actual_value, NULL)) AS Q4,
MAX(IIF(metric.name = 'Q5' AND survey.sr_actual_value BETWEEN 1 AND 5, survey.sr_actual_value, NULL)) AS Q5,
MAX(IIF(metric.name = 'Q6', survey.sr_string_value, NULL)) AS Comment,
MAX(survey.si_taken_on) as Taken,
MAX(ims.number) as [Number],
MAX(ims.sys_id) as sys_id,
MAX(tech.name) AS Tech,
MAX(man.first_name) AS Manager,
MAX(cust.name) AS Customer,
CASE
WHEN MAX(awi.queue) = 'b63d965cdbb05454586593a6f4961968' THEN 'SS'
WHEN MAX(awi.queue) = '67e1f6cbdb9298548fd6695e1396199c' THEN 'Chat'
ELSE NULL
END as [Group]
FROM [v2_sn].[u_interaction_survey_reporting] as survey
LEFT JOIN v2_sn.sys_user as cust on cust.sys_id = survey.si_user
LEFT JOIN v2_sn.asmt_metric as metric on metric.sys_id = survey.sr_metric
LEFT JOIN v2_sn.interaction as ims on ims.sys_id = survey.inter_sys_id
LEFT JOIN v2_sn.sys_user as tech on tech.sys_id = ims.assigned_to
LEFT JOIN v2_sn.sys_user as man on man.sys_id = tech.manager
left join v2_sn.awa_work_item as awi on awi.document_id = ims.sys_id
WHERE survey.si_taken_on >= @start
and metric.name in ('Q1','Q2','Q3','Q4''Q5','Q6')
and survey.si_metric_type = '1c4f20afdbc614103779a6dc139619c9'
and awi.queue in ('b63d965cdbb05454586593a6f4961968', '67e1f6cbdb9298548fd6695e1396199c')
GROUP BY survey.si_sys_id